PRIVACY POLICY

Last updated: 17/09/2025

1. WHO WE ARE

This Privacy Policy explains how BORDEUX (“we”, “us”, “our”) collects, uses and protects your personal information when you use bordeux.co.uk (the “Site”) or purchase our products.

Data Controller

GREAT LEADERS LTD (trading as BORDEUX)
Company number: 15954666
Address: 305 Ballards Ln, London N12 8GB, United Kingdom
Email: info@bordeux.co.uk | B2B: b2b@bordeux.co.uk
Phone: +44 7537 167462

2. WHAT WE COLLECT

Identity & Contact — name, email, phone, billing & shipping address.
Order Details — products purchased, order value, delivery preference, support history.
Payment — card details are entered via our secure payment provider(s); we do not store full card numbers.
Account — login, password (hashed), wishlist, saved addresses.
Communications — messages sent to our support/B2B inboxes and forms.
Technical — IP address, device/browser, pages viewed, cookies and similar technologies (see Cookie Policy).

3. HOW WE COLLECT DATA

Directly from you — when you browse, create an account, place an order, contact us, subscribe to marketing.
Automatically — via cookies/analytics when you use the Site.
From third parties — payment providers, delivery partners (status/verification), fraud-prevention tools.

4. HOW WE USE YOUR DATA (PURPOSES & LEGAL BASES)

Process orders & deliver products — to perform a contract with you.
Account & customer service — legitimate interests and/or contract performance.
Payments & fraud prevention — legitimate interests and legal obligations.
Marketing (news, offers) — with your consent (you may unsubscribe at any time).
Analytics & Site improvement — legitimate interests (to run, grow and secure our business).
Legal & tax compliance — legal obligations.

5. SHARING YOUR DATA

We share data with trusted providers only as needed to run the Site and fulfil your orders:

Payment processors (e.g., card gateway providers) — to take and verify payments.
Couriers & logistics — to deliver your order and provide tracking.
IT & hosting/analytics — to operate the Site, security and performance.
Professional services — accountants, legal advisors where required.

We do not sell your personal data.

6. INTERNATIONAL TRANSFERS

If we transfer data outside the UK/EEA, we use appropriate safeguards such as UK IDTA/EU Standard Contractual Clauses or an adequacy decision.

7. DATA RETENTION

Orders & invoices — typically 6 years (tax/accounting).
Support enquiries — up to 24 months.
Marketing records — until you unsubscribe or withdraw consent.
Cookies/analytics — per our Cookie Policy or your browser settings.

8. SECURITY

We implement appropriate technical and organisational measures (encrypted transport, access controls, backups). No method is 100% secure; please keep your account credentials confidential and update your password regularly.

9. MARKETING CHOICES

Emails are sent only with your consent. Click Unsubscribe in any email or contact us at info@bordeux.co.uk.
B2B partners may reach us at b2b@bordeux.co.uk.
Manage cookies via browser settings or see our Cookie Policy.

10. YOUR RIGHTS (UK GDPR)

You have the right to request: access, rectification, erasure, restriction, portability, and to object to processing based on legitimate interests or direct marketing. Where processing relies on consent, you can withdraw it at any time.

To exercise rights, email info@bordeux.co.uk. We may need to verify your identity.

11. CHILDREN

Our Site is not intended for children under 16. We do not knowingly collect data from children.

12. COOKIES

We use cookies and similar technologies for essential functions, analytics and personalisation. Details (types, purposes, retention) are in our Cookie Policy. You can adjust your preferences at any time.

13. COMPLAINTS

If you have concerns, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk or call 0303 123 1113.