SHIPPING POLICY

Last updated: 17/09/2025

1. DELIVERY COVERAGE

We ship worldwide from the United Kingdom. Most countries and regions are supported; if your location is not available at checkout, please contact us.

2. SHIPPING METHODS & COSTS

We offer standard shipping worldwide and, where available, express options. Trusted carriers (e.g., Royal Mail, DPD, DHL, FedEx) may be used to fulfil deliveries.

Shipping Method	Estimated Delivery Time	Fee
Standard (Worldwide)	UK 2–4 • EU 5–10 • RoW 7–14 business days	£9.99 flat rate
Express (where available)	Shown at checkout	Calculated at checkout
Free Shipping	UK 2–4 • EU 5–10 • RoW 7–14 business days	Free on orders over £50

3. DELIVERY TIMEFRAMES

Delivery timeframes are estimates and not guarantees. Delays may occur due to carrier disruptions, customs processing, public holidays, severe weather, or other events beyond our control.

United Kingdom: 2–4 business days
Europe: 5–10 business days
Rest of World: 7–14 business days

4. ORDER PROCESSING

Orders are typically processed within 1 business day (Mon–Fri, excluding holidays) after payment confirmation. You’ll receive a dispatch email with tracking details (where available) once your order ships.

5. CUSTOMS, DUTIES & TAXES

International shipments may be subject to import duties, taxes, and fees collected by the destination country. These charges are the customer’s responsibility and are not included in our prices or shipping fees. We cannot predict or control these costs.

6. ADDRESS ACCURACY

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

7. FAILED OR MISSED DELIVERIES

If delivery is attempted and no one is available, the parcel may be held at a depot or returned to us. Redelivery or return handling charges may apply. Please use carrier options to reschedule or provide delivery instructions where available.

8. DAMAGED OR LOST PACKAGES

If your parcel arrives damaged or does not arrive, contact us within 7 days of the expected delivery date. We’ll assist with the carrier claim and arrange a replacement or refund where appropriate.