WARRANTY POLICY

Last updated: 17/09/2025

1) Scope of this warranty

• Unless a different period is stated on the product page, many electronic items include a 12-month warranty against manufacturing defects starting from the delivery date (the “Warranty Period”).
• Coverage applies to the original purchaser and is non-transferable.
• If a manufacturer warranty is available (with longer/different terms), you may claim directly with the manufacturer or via us. We will advise the most efficient route case-by-case.
• Nothing here limits your statutory/mandatory rights (e.g., repair, replacement or refund where goods are not as described, of satisfactory quality, or fit for purpose).

2) What is covered

• Defects in materials or workmanship arising during normal, intended consumer use.
• Failure of hardware components that is not caused by external damage, misuse, or unauthorised modification.
• If a covered fault occurs within the Warranty Period, we will provide a repair, replacement, or refund, as appropriate. The remedy depends on feasibility, proportionality and availability of parts/stock.

3) What is not covered

• Damage from misuse, neglect, accidents, drops, liquid ingress, fire, improper installation, incompatible voltage/plug standards, or failure to follow instructions.
• Normal wear and tear; cosmetic issues (e.g., scratches, dents); consumables and basic accessories (e.g., cables, cases) unless faulty on arrival.
• Software issues, malware, data loss/corruption, or incompatibility with third-party apps/services.
• Damage resulting from unauthorised repairs or modifications, rooting/jailbreaking, custom firmware, or non-approved parts.
• Display pixel behaviours within manufacturer tolerance; expected battery capacity reduction over time.
• Use in commercial/industrial settings unless the product is specified for such use.

4) Dead on Arrival (DOA) & transit damage

• Transit damage: If your parcel/item arrives visibly damaged, note this with the courier and contact us within 48 hours of delivery, attaching photos of the packaging and product.
• DOA: If the product does not power on or is non-functional on first use, contact us within 7 days of delivery for a priority replacement or refund, subject to inspection.

5) How to make a warranty claim

1. Email info@bordeux.co.uk with subject “Warranty Claim”.
2. Provide your order number, product name/SKU, detailed fault description, and clear photos/videos (we may also request the serial number).
3. Once approved, we will issue a Return Merchandise Authorisation (RMA) and return instructions.
4. Pack the item securely with all original accessories and include proof of purchase. We recommend tracked/insured shipping.

Note: For certain brands, we may direct you to an authorised manufacturer service centre to accelerate diagnosis and parts availability.

6) Costs & shipping

• If a fault is confirmed under warranty, we will cover reasonable return costs or provide a prepaid label where applicable. If no fault is found or the issue is excluded, return shipping may be your responsibility.
• For select products, we may offer an advance replacement (subject to availability) with a refundable hold on your card until the faulty unit is received.
• International returns: please mark the parcel as “Warranty return” to minimise customs charges. Duties/taxes originally paid to your local authority are not refunded by us.

7) Repairs, replacements & refunds

• Repair: Performed by us or the manufacturer using new or equivalent-to-new parts.
• Replacement: If repair is not feasible within a reasonable time, we may replace with the same model or a model of equal or better specification.
• Refund: If neither repair nor replacement is appropriate, a refund will be issued to the original payment method.
• Repaired/replacement items continue the remaining Warranty Period of the original purchase, or 90 days from return—whichever is longer.

8) Data, settings & backups

Please back up your data and remove personal information before sending devices for service. We are not responsible for loss of data, settings or software during diagnostics, repair or replacement.

9) Business customers (B2B)

For purchases via b2b@bordeux.co.uk, remedies and timelines may differ and will follow the terms set out in the relevant invoice/contract. Mandatory rights that cannot be excluded by law remain unaffected.

10) Exclusions & limitations

• This warranty does not cover incidental or consequential losses (e.g., data loss, lost profits, downtime) except where such limitations are prohibited by law.
• Our maximum liability in relation to a warranty claim will not exceed the product’s purchase price.

11) Changes to this Warranty Policy

We may update this Warranty Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes generally apply to purchases made after publication unless the law requires otherwise.

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